Services
We can offer a range of home care services, tailored to meet individual's needs. These may include: basic tasks, preparing light snacks and meals, general help (such as shopping, housework, running errands etc., devise and deliver total Care Packages, continence care, exercise programmes under the instruction of a physiotherapist or occupational therapist, supporting service users with daily living tasks, signposting and assistance with the personalisation agenda, “individual budgets” etc.
Description of Our Services and Facilities Services Offered
The following services are provided by New Horizon Homecare Limited at the service user's residence: Domiciliary care service
The following regulated activities apply to services provided by New Horizon Homecare: Personal Care
We provide services for the following bands of Service User: Older people, Adults , Younger adults, Physical disability, Sensory impairment Dementia
The following Care and Support Services are provided by New Horizon Homecare Limited: Alzheimer's, Multiple Sclerosis, Stroke, Visual Impairment, Respite Care Day Care
Service User Care Plans are reviewed on an individual basis, according to assessed need, but at least every month.
Therapeutic Activities
New Horizon Home Care Limited has a policy of promoting the maintenance of Service Users’ normal social network and social activities. The Service User’s Care Plan includes a facility for recording life history, social networks and contacts, and preferences for activities and hobbies in order that the Service User is offered.
Making a Complaint and Giving Compliments
We believe that complaints and compliments are a valuable indicator of the quality of our service, and an opportunity to improve that quality. We assure all Service Users that no-one will be victimised for making a complaint, we encourage Service Users to instigate the complaints procedure whenever they feel that this is necessary. We do not wish to confine complaints to major issues. We encourage Service Users to comment when relatively minor matters are a problem to them, such as receiving cold food, or being kept waiting without explanation, or being spoken to in a manner that they do not like. It is our policy that all matters which disturb or upset a Service User should be reported, recorded, and corrective action should be taken. Only in that way can we work towards meeting our aim of continuously improving our service.
Our commitment is that: All complaints will be taken seriously; All complaints will be acted upon with fairness and impartiality; You will receive a response within 24 hours of the complaint being made, and a final reply within 28 days;
If the complaint is upheld, you will receive a written apology and appropriate action will be taken to rectify the complaint, and you will be informed of what that action is;
Service Users are entitled to involve an impartial third party in the complaint procedure if they so wish.
Service Users and their representatives may take their complaints to persons in authority outside The Agency. For Service Users funded all or in part by Social Services or the Clinical Commissioning Group, complaints may in the first instance be directed to them. For privately funded clients, a range of advocacy services are available locally and they will be happy to help you deal with the complaint. In the event of a serious issue and complaint, you should contact the CQC.